HARBORMINT / BY WD DIGI
A little help
finding your way.
Start with the guide, or contact support@wddigi.com. Please use fictional or redacted examples and keep your receipts private.
Contact WD DIGI
Include HarborMint version, Windows version, the exact error text and steps to reproduce. Do not send medical receipts, account details, passphrases or complete payment information. We cannot recover a forgotten vault passphrase.
The vault will not unlock
Check keyboard layout, Caps Lock and the original passphrase. After failed attempts, wait for the short retry delay. A damaged vault may produce an authentication error too. Keep the current files and restore a known good encrypted backup into an empty installation. Do not delete your only copy while troubleshooting.
A file will not import
Use a genuine PDF, PNG or JPEG. The app checks the file’s signature, not just its extension. Free accepts up to 10 MB per file; Pro up to 25 MB. Each expense accepts up to 30 files. Pro folder import reads the selected folder only, with at most 200 supported files; it does not read subfolders or extract receipt values.
A hash check fails
Do not rely on a failed export. Retain the current vault and original source files, then try a known good backup. Hash failure means the stored bytes cannot be verified; it does not establish why they changed.
Pro is missing after purchase
Install the app with the Microsoft account that bought Pro, open Vault & settings and choose Restore purchases while Store is available. The app must have its Store package identity for purchases to work. An unpackaged preview cannot complete a Store transaction. Refunds and payment questions are handled through Microsoft Store. Existing records and backups remain available on Free.
Need a different kind of help?
See the getting started guide, Free/Pro comparison, privacy policy and security explanation. Ask your plan administrator or qualified professional about eligibility, substantiation, taxes and retention.